Case Study – Advanced IT Apprenticeships
Employer – IT Performs
Contact – Glen Westlake, CEO
Web site: www.it-perfoms.com
One of the questions that we’re often asked at Digital Native UK is “what will my apprentice be able to do?” a good example of what can be expected is IT Performs. IT Performs are a specialist BI consultancy who service a number of bluechip clients, they have built their reputation on delivering a first class customer service using first class consultants. Liam has been in post for only eight weeks and already he’s contributed to the following:
Liam is helping with data cleansing of our CRM data using his recent ETL Training. He has also been responsible for revision and review of internal asset register for all equipment and revising the leavers / joiners process.
Build of Virtual Machine environments Installation of pre-built Virtual Servers onto training environments. Testing of VM toolsets and virtual environments. Responsible for maintenance of the ITP training asset portfolio – recently completely rebuilt and standardised all training machines Office systems faults/issues – investigation and rectification; e.g. printers; desktops; laptops
Supporting the helpdesk; providing back office help to the support team with ticket administration and internal process documentation and review.
Glen Westlake, CEO said “The whole company has been impressed with how Liam takes ownership of his work, displays excellent problem solving skills and had fitted in well into the workplace here at IT Performs. I am confident with the right support over the coming years Liam will be a real asset to the team.”